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Fireflies.ai
AI meeting notetaker — records, transcribes and summarises every call
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Fireflies.ai is an AI meeting assistant that joins your Zoom, Google Meet or Microsoft Teams calls, records them, produces a searchable transcript and writes a summary with action items. It is aimed at small teams that lose decisions in meetings and want notes pushed into their CRM or project tool automatically. The one thing to know is that it works through a bot participant, so everyone on the call sees it join.
What does Fireflies.ai automate well?
- Meeting notes and action items delivered to Slack, email or your CRM after every call.
- Search across every past conversation for a customer name or a commitment.
- Pricing: a free tier with limited transcription credits and storage, then Pro at about $10 per seat per month and Business at about $19 per seat per month (Fireflies.ai pricing, August 2026).
- Because it pairs with the CRMs in our CRM & Sales category, it is a common first automation for a sales team.
Tell participants they are being recorded; consent rules differ by country.
Who should skip it
Teams that mostly meet in person or by phone will get little from it. Regulated businesses that cannot send call audio to a third-party cloud should confirm data-handling terms first or look at on-device options.
Research-based listing — not hands-on tested by Digital4All; details as of September 2026.
